Further warning MADE.COM
Shocking customer service!
We ordered 2 sofas from made.com and the sofas arrived in the country on the 3/2/2012.
The delivery company used only deliver 09:00-15:00 monday to friday so even if things went to plan you would probably have to take a day off work to recieve your furniture.
After re-arranging the delivery of our sofas we were called 24hrs prior to the proposed delivery to confirm the delivery was going ahead. My girlfriend took an afternoon off work especially to recieve the delivery. We were then called again to say that the order stopped.
After calling the delivery company we where told that the order had been cancelled!! we had not cancelled the order and the items are to be returned abroad to the supplier. We have been told that made.com are the only ones who can reverse the cancellation.
We have been trying to contact made.com but they have no phone number! and communication between made.com and the delivery company does not seem to exist!!
the whole consumer experience has been shocking from start to finish.
I would AVOID made.com. Get your furniture somewhere else it is not worth the effort. We have wasted time off work and many hours trying to make contact with delivery company and made.com. And delivery also cost 80.00 quid!! really not happy and would not use again!!!
Adam Cross
Shocking customer service!
We ordered 2 sofas from made.com and the sofas arrived in the country on the 3/2/2012.
The delivery company used only deliver 09:00-15:00 monday to friday so even if things went to plan you would probably have to take a day off work to recieve your furniture.
After re-arranging the delivery of our sofas we were called 24hrs prior to the proposed delivery to confirm the delivery was going ahead. My girlfriend took an afternoon off work especially to recieve the delivery. We were then called again to say that the order stopped.
After calling the delivery company we where told that the order had been cancelled!! we had not cancelled the order and the items are to be returned abroad to the supplier. We have been told that made.com are the only ones who can reverse the cancellation.
We have been trying to contact made.com but they have no phone number! and communication between made.com and the delivery company does not seem to exist!!
the whole consumer experience has been shocking from start to finish.
I would AVOID made.com. Get your furniture somewhere else it is not worth the effort. We have wasted time off work and many hours trying to make contact with delivery company and made.com. And delivery also cost 80.00 quid!! really not happy and would not use again!!!
Adam Cross