On 16 December 2011 I took delivery of a new Nissan Qashqai, the car has a new range 1600cc engine. Since that date I have done 3,000 miles. Last week I noticed an oil leak and immediately took it back to the dealer I purchased from. Afeter insection I was initially informed that the part required would be on a 5 week delivery with a day or two to fit and return. I think this is unreasonable and stated this a dealer manager called and informed me that he had given a priority order and in his experience these are normally filled in 5 days.
I also spoke to Nissan cusomer services who did their own investigations and informed me the part would have to be shipped from Japan and that tht would take 15 days.
The dealer manager promised to keep me up to date with progress but has not contacted me since i forund out theat a week repair was unlikely.
I suspect the shipping time quoted has been reduced and the original estimate of 5 week is more likely. For a car that I have only used for 9 weeks this seems excessive.
Can anyone advise on my rights?
I also spoke to Nissan cusomer services who did their own investigations and informed me the part would have to be shipped from Japan and that tht would take 15 days.
The dealer manager promised to keep me up to date with progress but has not contacted me since i forund out theat a week repair was unlikely.
I suspect the shipping time quoted has been reduced and the original estimate of 5 week is more likely. For a car that I have only used for 9 weeks this seems excessive.
Can anyone advise on my rights?