Hi there
My first time please be gentle.
I have had 2 sofas, a chair and footstool delivered from SCS today. Once the delivery men had gone i noticed that the chair, footstool and one of the sofas were rocking on their legs and did not sit on the floor correctly. i think they must have warped frame or something. I rang and spoke to the Customer Aftercare Dept and reported the faults within 10 minutes of delivery. The are to send someone to look at the faults next Friday 16th march " Is this reasonable as we cant really use the faulty furniture until its sorted" Can i insist on a more speedy response or am i being unreasonable. Or can i request a complete replacement. I am v.v.dissapointed we have waited 15 weeks for this furniture and now its not right.
thanks
My first time please be gentle.
I have had 2 sofas, a chair and footstool delivered from SCS today. Once the delivery men had gone i noticed that the chair, footstool and one of the sofas were rocking on their legs and did not sit on the floor correctly. i think they must have warped frame or something. I rang and spoke to the Customer Aftercare Dept and reported the faults within 10 minutes of delivery. The are to send someone to look at the faults next Friday 16th march " Is this reasonable as we cant really use the faulty furniture until its sorted" Can i insist on a more speedy response or am i being unreasonable. Or can i request a complete replacement. I am v.v.dissapointed we have waited 15 weeks for this furniture and now its not right.
thanks