Hi Guys,
A bit of a stupid one... but maybe somebod came across this.
We had an email service that we signed up for for a yearly charge. Then a marketing person called to say we have this feature - do you want it - it is free. We said on the phone only if it is free - put it on if you want but we do not need it and are not prepared to pay for it. Have not really been checking out account and they've been taking a charge through paypal for 2 years... only discovered now as checked the account and queried what that was for... They are saying they will not refund charges, however, we did not use the service or the feature they were billing us for, and we specifically said we did not want anything else that we would be charged for. HOwever it was done over the phone - but neither them nor us have any proof... Their argument is that we should have checked our charges. My argument is - we should not have been billed on the first place... Anybody encountered anything like this?Sorry if it sounds stupid but due to our commitments we just did not check....
A bit of a stupid one... but maybe somebod came across this.
We had an email service that we signed up for for a yearly charge. Then a marketing person called to say we have this feature - do you want it - it is free. We said on the phone only if it is free - put it on if you want but we do not need it and are not prepared to pay for it. Have not really been checking out account and they've been taking a charge through paypal for 2 years... only discovered now as checked the account and queried what that was for... They are saying they will not refund charges, however, we did not use the service or the feature they were billing us for, and we specifically said we did not want anything else that we would be charged for. HOwever it was done over the phone - but neither them nor us have any proof... Their argument is that we should have checked our charges. My argument is - we should not have been billed on the first place... Anybody encountered anything like this?Sorry if it sounds stupid but due to our commitments we just did not check....