hi
I could really do with some advice, I bought a dress from a high street store at the beginning of September 08, I have worn it 3 times and sent it for dry-cleaning last week as i wanted it freshening up for the xmas lbd season. I collected it on Saturday and the dress is ruined - the dry-cleaners have blamed the manufacturers. I have called the store and they said i have to get a report from the dry-cleaners (which i now have) and bring it back with proof of purchase (which i have) and they will send it off to head office. So tomorrow i will have to travel 50 miles back to the store to drop off my dress, does the fault lie with the store? should they replace it or refund me the cost (£130) tomorrow. what happens if 'head office' blame the dry-cleaners. I would be really grateful for any advice.
I could really do with some advice, I bought a dress from a high street store at the beginning of September 08, I have worn it 3 times and sent it for dry-cleaning last week as i wanted it freshening up for the xmas lbd season. I collected it on Saturday and the dress is ruined - the dry-cleaners have blamed the manufacturers. I have called the store and they said i have to get a report from the dry-cleaners (which i now have) and bring it back with proof of purchase (which i have) and they will send it off to head office. So tomorrow i will have to travel 50 miles back to the store to drop off my dress, does the fault lie with the store? should they replace it or refund me the cost (£130) tomorrow. what happens if 'head office' blame the dry-cleaners. I would be really grateful for any advice.
