Hi, i'm new to this forum but having looked through the existing posts cannot find the answer i am looking for.
I bought a car in March and now its stopped working and the garage i bought it from refuse to give me my money back and have called in thier legal advisors, who have basically stated thats its my fault.... the story goes like this....
I saw a C4 coupe (54 plate) in Feb, put a deposit down on it. But got a call the next day to say they had found a problem. Off it went to diesel specialist to find out the issue. After two weeks it was found to have bent some of the con rods and have two leaky injectors. So they fixed this and I happily picked up the car two weeks after (beginning of march) with the knowledge (or so I thought) that it had all be fixed. the engine work came with 12 months warranty so I was happy to proceed. Anyways got the car home and found that it was leaking diesel from the injectors, so took it back to the garage that did the work. Picked it up the next day saying it had been fixed. Got it home and it was still leaking, this time I called the garage I bought it from and they arranged for it to be taken back in. A week later (mid March-ish) I had it back and all was going well until last Monday.
I was driving home, just pulled out of a junction, changed it to second gear and the car went made, over revving etc, scared the living [%*^#@!] outta me. Managed to pull over and called AA, suspected turbo failure. Anyways got it home and called the garage who I got the car from and they arranged for it to go to another independent diesel specialist to diagnose it. Well I told them that I'm not happy with the car due to its constant faults etc and that I want my money back. They have since contacted their solicitor who sent me an email letter today stating that because I didn't notice that the oil level was higher than recommended that they will not repair it the report said that the level was 25mm over the high level, and this has caused it to over rev and damage the engine. It also says that I put oil in the car and suggests that I do not know how to maintain the car. I did no such thing and I checked the oil level which was fine the last time I checked it.
The above was two weeks ago, i sent the solicitor a letter back stating my rights under SOGA and detailed everything that had gone wrong with the car since i had had it (also provided evidence of the work that had been carried out). I also asked them to provide evidence that the car was of a roadworthy condition and that the oil level was of the correct height at the time of purchase. To finish the letter i said that if it wasnt resolved within 28days then i would be taking them to small claim court.(i got all this info from a legal advisor through work).
Today i recieved a letter back, basicaly saying that because the oil was over the level then this was my fault, but they havent even tried to provide evidence that the car was roadworthy and working correctly at time of purchase. Plus they also want to change me storage of the car, even though its not at thier garage and ive already spoken to the garage that has it and they have said its ok to keep it there for now...confused or what.
I need help as to what to do next. Do i bite the bullet and just accept that they wont do anything for me or do i go to the next level and start court proceedings?
PLEASE HELP
I bought a car in March and now its stopped working and the garage i bought it from refuse to give me my money back and have called in thier legal advisors, who have basically stated thats its my fault.... the story goes like this....
I saw a C4 coupe (54 plate) in Feb, put a deposit down on it. But got a call the next day to say they had found a problem. Off it went to diesel specialist to find out the issue. After two weeks it was found to have bent some of the con rods and have two leaky injectors. So they fixed this and I happily picked up the car two weeks after (beginning of march) with the knowledge (or so I thought) that it had all be fixed. the engine work came with 12 months warranty so I was happy to proceed. Anyways got the car home and found that it was leaking diesel from the injectors, so took it back to the garage that did the work. Picked it up the next day saying it had been fixed. Got it home and it was still leaking, this time I called the garage I bought it from and they arranged for it to be taken back in. A week later (mid March-ish) I had it back and all was going well until last Monday.
I was driving home, just pulled out of a junction, changed it to second gear and the car went made, over revving etc, scared the living [%*^#@!] outta me. Managed to pull over and called AA, suspected turbo failure. Anyways got it home and called the garage who I got the car from and they arranged for it to go to another independent diesel specialist to diagnose it. Well I told them that I'm not happy with the car due to its constant faults etc and that I want my money back. They have since contacted their solicitor who sent me an email letter today stating that because I didn't notice that the oil level was higher than recommended that they will not repair it the report said that the level was 25mm over the high level, and this has caused it to over rev and damage the engine. It also says that I put oil in the car and suggests that I do not know how to maintain the car. I did no such thing and I checked the oil level which was fine the last time I checked it.
The above was two weeks ago, i sent the solicitor a letter back stating my rights under SOGA and detailed everything that had gone wrong with the car since i had had it (also provided evidence of the work that had been carried out). I also asked them to provide evidence that the car was of a roadworthy condition and that the oil level was of the correct height at the time of purchase. To finish the letter i said that if it wasnt resolved within 28days then i would be taking them to small claim court.(i got all this info from a legal advisor through work).
Today i recieved a letter back, basicaly saying that because the oil was over the level then this was my fault, but they havent even tried to provide evidence that the car was roadworthy and working correctly at time of purchase. Plus they also want to change me storage of the car, even though its not at thier garage and ive already spoken to the garage that has it and they have said its ok to keep it there for now...confused or what.
I need help as to what to do next. Do i bite the bullet and just accept that they wont do anything for me or do i go to the next level and start court proceedings?
PLEASE HELP