Hi, this is my first post, so please bear with me.
about 18 months ago I upgraded my phone with vodafone - this was after many years of sim only - the phone I got was probably the worst handset on their lists but I had been given a phone from work (read: made to carry a on call pocket brick) and I simply wanted a call only handset (my old phone was a brick too you see). I didn't want to pay any money at all and I figured for the same money as sim free they would enable me to have a free handset for a commitment of 24 months. Actually I only think it was 18 months I have no idea really they never told me. But I was nearing the end of the contract.
Since I was nearing the end of my contract (next month) and I decided to upgrade my phone, to a samsung iphone clone in fact I had only recently bought a vodafone sure signal, (because the vodafone signal where I live and work is beyond atrocious.) which cost me £50.
I was told that to move to 02 with my number would mean I would be terminating my contract early and they then said I could not "downgrade" my options to the minimum of £10 a month (for 55 days!) and not only that they would not be issuing a new number to me and citing me an on the spot fine of about £40 for cancelling my contract early.
I said "where is this contract show me where I have signed" and they have not done anything other than get people in India to spam me emails offering nothing but rambling nonsense that is off topic.
I just bought a sure signal - I want to have the use of it as far as I am concerned they are reneging on MY contract with them by not simply altering the number and downgrading my new number under that contract to the minimum tarriff of £10 a month - I have an on call role in my new job and I could easily use the new number with vodafone to receive on call calls out of hours! I am very VERY angry at vodafone for discontinuing my contract without permission, billing me, making my sure signal valueless, and refusing to do a downgrade on what are CLEARLY labelled as OPTIONS.
I am furious and I want to take them to task over their legal conduct - can I sue them for illegal cancellation of contract?
about 18 months ago I upgraded my phone with vodafone - this was after many years of sim only - the phone I got was probably the worst handset on their lists but I had been given a phone from work (read: made to carry a on call pocket brick) and I simply wanted a call only handset (my old phone was a brick too you see). I didn't want to pay any money at all and I figured for the same money as sim free they would enable me to have a free handset for a commitment of 24 months. Actually I only think it was 18 months I have no idea really they never told me. But I was nearing the end of the contract.
Since I was nearing the end of my contract (next month) and I decided to upgrade my phone, to a samsung iphone clone in fact I had only recently bought a vodafone sure signal, (because the vodafone signal where I live and work is beyond atrocious.) which cost me £50.
I was told that to move to 02 with my number would mean I would be terminating my contract early and they then said I could not "downgrade" my options to the minimum of £10 a month (for 55 days!) and not only that they would not be issuing a new number to me and citing me an on the spot fine of about £40 for cancelling my contract early.
I said "where is this contract show me where I have signed" and they have not done anything other than get people in India to spam me emails offering nothing but rambling nonsense that is off topic.
I just bought a sure signal - I want to have the use of it as far as I am concerned they are reneging on MY contract with them by not simply altering the number and downgrading my new number under that contract to the minimum tarriff of £10 a month - I have an on call role in my new job and I could easily use the new number with vodafone to receive on call calls out of hours! I am very VERY angry at vodafone for discontinuing my contract without permission, billing me, making my sure signal valueless, and refusing to do a downgrade on what are CLEARLY labelled as OPTIONS.
I am furious and I want to take them to task over their legal conduct - can I sue them for illegal cancellation of contract?