I bought a 'shop floor' sofa from SCS in January of this year. A few weeks ago, I had one of their upholsterers out to look at the sofa as wood has started sticking through from the back and the springs were set incorrectly during manufacture.
I was told by him, and a subsequent letter, that the parts were on order and would be ready to repair within 8 weeks.
I've since had a phone call from their customer service team saying they will issue me a credit voucher and collect my sofa as it's not 'cost effective' for them to repair it.
My problem is, as it was stock furniture, I only paid £695 instead of the £995 sale price. Do I have to accept the credit voucher or should they supply me with the same sofa (despite it being a higher price and not off the shop floor)?
Any help would be very much appreciated x
I was told by him, and a subsequent letter, that the parts were on order and would be ready to repair within 8 weeks.
I've since had a phone call from their customer service team saying they will issue me a credit voucher and collect my sofa as it's not 'cost effective' for them to repair it.
My problem is, as it was stock furniture, I only paid £695 instead of the £995 sale price. Do I have to accept the credit voucher or should they supply me with the same sofa (despite it being a higher price and not off the shop floor)?
Any help would be very much appreciated x