Im inthe middle of an ongoing battle with a national coach company, out of principle more than anything. They advertise their long distance coach travel 'Gold' service as an alternative business travel option as they provide wifi and refreshments on the service. The cost is a premium rate, more than their normal rate for 'normal' bus service on the same route. The last 3 times I have travelled on it, specifically as it 'provides free wifi' which means that I can ostensibly still work on the journey, the wifi hasnt worked at all, not for one moment. Bear in mind that they make a big point on their website that they offer wifi for the 'discerning business traveller'. I have complained to head office on 2 occasions to no avail, more to make a point than anything- they are advertising a service that is not there. Even the coach steward admitted to me that they dont maintain the service to the past extent. The Head office response is that they;re not obliged to make refunds as they advertise the 'wifi as free'. Does this make any difference? They are still advertising a non existent service. Can anyone advise?
Thanks
Scotty
Thanks
Scotty