Fixing Broken Banking: Local Banks: 11 Aug 12

Tony

What Consumer Founder
Apr 7, 2008
18,307
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Bolton
Michael Robinson examines banks which aim to return to traditional banking values.One of these is Handelsbanken - the second largest bank in Sweden. Britain is now its fastest-expanding market. Handelsbanken has no sales targets for loans, no computerised credit checking systems for customers, no bonuses for managers, no advertising. It's a bank that aims to do business directly between local managers and local customers. Staff and customer satisfaction at such banks are at the top of the charts, but how far can such human-centred banking fill the gap left by the dominant British giants?

Fixing Broken Banking: Local Banks: 11 Aug 12