My Samsung 42" LCD TV recently developed what appears to be an inherent fault - when switching on with the remote, it makes a strange clicking/thumping noise and takes longer and longer to switch on. I did some research on-line and thought the following information may be useful as I did eventually have a positive outcome.
I discovered many owners of Samsung TV's have had this problem and it is due to faulty capacitors and in some models (with an R in the model number) an Eprom. In the USA a recent lawsuit has ensured that all faulty TV's of this ilk are repaired FOC. I phoned Currys in Harrogate where I had purchased the TV 5 years ago and they simply told me to bring it in (not easy!), pay £90 up front and then the cost of the repair. I told them about the fault and what I had read of these capacitors and they appeared not to know about it, strange! Anyway, they did give me the customer service number of Samsung and I must say they were excellent when I contacted them. I simply explained the problem, gave themthe serial number and model number and they arranged for a local service engineer to come out. They assured me this would all be FOC if it was deemed to be the faulty capacitors. He arrived the next day, took the TV away and two days later it came back completely repaired - no charge. Thus, it would seem that Samsung are honouring this as a FOC repair in UK as well.
Just thought this info may be useful. Apparently, my TV did well to get to 5 years old without the fault developing but it can happen as early as 1-2 years - not great, I certainly expected better from Samsung but at least they handled it well.
I discovered many owners of Samsung TV's have had this problem and it is due to faulty capacitors and in some models (with an R in the model number) an Eprom. In the USA a recent lawsuit has ensured that all faulty TV's of this ilk are repaired FOC. I phoned Currys in Harrogate where I had purchased the TV 5 years ago and they simply told me to bring it in (not easy!), pay £90 up front and then the cost of the repair. I told them about the fault and what I had read of these capacitors and they appeared not to know about it, strange! Anyway, they did give me the customer service number of Samsung and I must say they were excellent when I contacted them. I simply explained the problem, gave themthe serial number and model number and they arranged for a local service engineer to come out. They assured me this would all be FOC if it was deemed to be the faulty capacitors. He arrived the next day, took the TV away and two days later it came back completely repaired - no charge. Thus, it would seem that Samsung are honouring this as a FOC repair in UK as well.
Just thought this info may be useful. Apparently, my TV did well to get to 5 years old without the fault developing but it can happen as early as 1-2 years - not great, I certainly expected better from Samsung but at least they handled it well.
