I bought the above TV / DVD combi from Curry's on 29/8/11 for our recently decorated kitchen. On Friday of last week 31/8/12 or 1 year and 2 days after the TV was bought the sound has gone. I didnt extend the warranty as I expected the TV to last at least 3 to 5 years at which point it would be scrapped and replaced with newer technology.
I went into Curry's with the TV on Saturday to be told I had to phone their customer services to see if they could do anything for me the fact that the tv was only 2 days out of warranty. I was told by customer services that they have people phoning with problems when products are only 1 day out of warranty so they could do nothing for me as that wouldnt be fair. It is as if these electrical items are programmed to fail so they can further extract monies from consumers.
I would like to know what are my rights and what is my best next move?
Someone has suggested I take them to small claims court as I would have a case under the sale of goods act.
I look forward to hearing replys.
I went into Curry's with the TV on Saturday to be told I had to phone their customer services to see if they could do anything for me the fact that the tv was only 2 days out of warranty. I was told by customer services that they have people phoning with problems when products are only 1 day out of warranty so they could do nothing for me as that wouldnt be fair. It is as if these electrical items are programmed to fail so they can further extract monies from consumers.
I would like to know what are my rights and what is my best next move?
Someone has suggested I take them to small claims court as I would have a case under the sale of goods act.
I look forward to hearing replys.
