We have a home emergency policy with swinton. We have followed the rules and had an annual boiler service and paid our premiums on time.
On the 23/11/12 we reported a fault with our boiler.....losing pressure and leaking. A plumber was sent out on the 26/11/12. Said we needed a new heat exchanger and burner. On the 29/11/12 we lost all heating and hot water.
After numerous calls and being told we will have a plumber out on 2 separate occasions. (who never arrived) we are now told that it is a two man job and noone can come with the parts till 11/12/12.
When i have rung i have been promised calls back with updates by the call centre staff but the only people who have done what they have said have been our local swinton branch.
I have two small children aged 2 & 5 but this still has not made us a priority.
We will have been without heating and hotwater for 13 days and i still am not convinced anyone will show up.
I have put in an official complaint about the lack of communication and standard of service or rather lack of so far and yet i don't feel like anyone is listening.
At my wits end.
Hope I've posted in the right forum i am a newbie to this site.
Thanks for listening
Alex
On the 23/11/12 we reported a fault with our boiler.....losing pressure and leaking. A plumber was sent out on the 26/11/12. Said we needed a new heat exchanger and burner. On the 29/11/12 we lost all heating and hot water.
After numerous calls and being told we will have a plumber out on 2 separate occasions. (who never arrived) we are now told that it is a two man job and noone can come with the parts till 11/12/12.
When i have rung i have been promised calls back with updates by the call centre staff but the only people who have done what they have said have been our local swinton branch.
I have two small children aged 2 & 5 but this still has not made us a priority.
We will have been without heating and hotwater for 13 days and i still am not convinced anyone will show up.
I have put in an official complaint about the lack of communication and standard of service or rather lack of so far and yet i don't feel like anyone is listening.
At my wits end.
Hope I've posted in the right forum i am a newbie to this site.
Thanks for listening
Alex