faulty steam mop

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ninnas01

New Member
Dec 10, 2012
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0
0
i bought a steam mop from ETS DIRECT GROUP through Amazon in July, I used it three times and it broke down and now won't switch on, I contacted the seller three times and Amazon also emailed them, they have not replied to any of the emails, this item was £79.99. surely under consumer law there must be some garantee.
 
W

Witch consumer

Moderator
Sep 8, 2008
1,593
3
0
Debtors retreat
If they are a company trading in the UK you are covere by the Sale of Goods Act.

Difficult if they refuse to reply to you, try sending them a Letter Before Action (put that as the subject) telling them they have 10 days to give you a satisfactory response before you submit a claim through the small claims court, that may work.
 
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