Cooling off period for new car

AllieG

New Member
Jan 11, 2013
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My mum went into a Kia dealership yesterday to collect a spare wheel. While she was there she was persuaded by a salesman to put an order down for a new Picanto. She has now decided that she doesn't want the car and feels like she was pressured into signing. There is nothing in the contract about a cooling off period and she hasn't signed a finance agreement but they took the cost of the new wheel as deposit. I wondered if there was a cooling off period when buying a new car.
 

Witch consumer

Moderator
Sep 8, 2008
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Debtors retreat
The cooling off period is only applicable to distance selling, i.e. if you bought online or from someone calling at your home, she can call and tell them she has changed her mind and doesn't want the car but won't have a specific cooling off period.

Let us know what they say when she goes back to them and we'll see what we can do to help.