Dear Mr Kitchen - we have emailed you this morning. A copy of that email timed 0931 appears below.
Dear Sir
We are aware of a complaint that you have posted on-line -
You were billed as you made an order on 14 February 2013, the order was confirmed by way of a recorded telephone call and an email acceptance, the confirmation call recording of the order is enclosed to remind you as to what you ordered;
This was billed with your authority.
We will be happy to provide a copy of the call recording and the email acceptance to your bank and also to the forum in order to show that we billed you correctly.
Another package was also discussed, which did not become formalised and this has today been cancelled, and will not be billed.
Nikki, please cancel the e agreement for order 20130269473 which is not progressing.
Mr Kitchen, the posting that appears below is in-accurate and misleading.
The posting reads:
Re: Motor trades.co.uk
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I need help with motortrades.co.uk.they are trying to empty my bank account and I can't stop them they have already taken £2,700 for a contract I cancelled 6 months ago.
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The payment that we billed to you on 14 February 2013 was not in relation to a contact that you cancelled 6 months ago, it was in relation to an order made and confirmed 14 February 2013. We strongly refute your claim that we “are trying to empty your bank account” – we billed as per the enclosed call recording.
You were billed correctly as per the order and with your written permission we can arrange to upload either the call recording enclosed or a transcript of that call and your email order to this forum, in order to allow readers of the forum to make an informed decision as to why you were billed.
We also enclose a copy of the email in which you confirmed the above order.
If you have any queries, please let us know.
Regards
Customer Service
Accounts
Motortrades.co.uk
0845 468 2000