Hi,
I have been with three mobile for around 5-6 years, in june 2012 i upgraded my phone as per usual, my problem is that in the last couple of months of being a bit temperamental my phone powered off and will not work at all, so after 7 months of my contract i now have no phone, its a htc one x which is pretty high end and i am a small business user so need it for work.
I intend to take it back but am wondering about my rights as to what i should be asking for, should i just ask for a brand new phone to replace it or as i am expecting should the shop offer a repair first ? i know the shop will probably not be willing to offer a new phone straight away but i can really do without this dragging on..
does anyone have any thoughts/ been in the same situation or know the actual laws relating to this so at least i have some ammunition before i go in..
many thanks in advance
simon
I have been with three mobile for around 5-6 years, in june 2012 i upgraded my phone as per usual, my problem is that in the last couple of months of being a bit temperamental my phone powered off and will not work at all, so after 7 months of my contract i now have no phone, its a htc one x which is pretty high end and i am a small business user so need it for work.
I intend to take it back but am wondering about my rights as to what i should be asking for, should i just ask for a brand new phone to replace it or as i am expecting should the shop offer a repair first ? i know the shop will probably not be willing to offer a new phone straight away but i can really do without this dragging on..
does anyone have any thoughts/ been in the same situation or know the actual laws relating to this so at least i have some ammunition before i go in..
many thanks in advance
simon