I just need to know where I stand.
Yesterday (Thursday) I took delivery of a Whirlpool Induction Hob. I had it installed by a professional electrician. As soon as it was switched on the left hand two rings displayed a digital F47 error code. One of the left hand rings (I didnt try the other) would only operate on No. 5 setting and switched itself off after a couple of minutes.
I bought the hob online from Currys and telephoned their Technical Support number. I was transferred to Whirlpool, the manufacturer of the hob. They have arranged for a technician to come out next Wednesday.
I then telephoned Currys Customer Services. I was quite frought bearing in mind its Easter weekend and I dont have a cooker top to cook on. After I explained my problem the helpful gentleman said he would contact Whirlpool and get back to me.
Upshot is that Whirlpool are adamant that the technician must inspect the hob.
I have done a lot of research (wish I had done it before I bought the hob) and it appears that the error Code F47 is a common failure with this models burners. Lots of people have had this problem.
I have lost all faith in this hob and would prefer another, non induction, hob.
Because the hob was faulty when I got it can I ask for a different hob? I am willing to pay the difference.
Do I do this after the technician has been out?
Do I have to accept having the hob repaired or can I refuse to accept faulty goods?
I would welcome your comments please.
Yesterday (Thursday) I took delivery of a Whirlpool Induction Hob. I had it installed by a professional electrician. As soon as it was switched on the left hand two rings displayed a digital F47 error code. One of the left hand rings (I didnt try the other) would only operate on No. 5 setting and switched itself off after a couple of minutes.
I bought the hob online from Currys and telephoned their Technical Support number. I was transferred to Whirlpool, the manufacturer of the hob. They have arranged for a technician to come out next Wednesday.
I then telephoned Currys Customer Services. I was quite frought bearing in mind its Easter weekend and I dont have a cooker top to cook on. After I explained my problem the helpful gentleman said he would contact Whirlpool and get back to me.
Upshot is that Whirlpool are adamant that the technician must inspect the hob.
I have done a lot of research (wish I had done it before I bought the hob) and it appears that the error Code F47 is a common failure with this models burners. Lots of people have had this problem.
I have lost all faith in this hob and would prefer another, non induction, hob.
Because the hob was faulty when I got it can I ask for a different hob? I am willing to pay the difference.
Do I do this after the technician has been out?
Do I have to accept having the hob repaired or can I refuse to accept faulty goods?
I would welcome your comments please.
