Got an issue and wonder if anyone could please advise?
We went to a furniture showroom and explained to the sales guy that we were looking for Oak bedroom furniture. We saw a number of beds and asked for prices. The bed we bought had a printout of items in the range it belonged to, no mention of the wood. We asked about the side cabinets and were told they didn't have them in stock but they had an Oak office range in stock which was the same as the bedroom furniture so we inspected that.
The sales guy told us about the high quality of their goods, that they delivered on saturdays, that delivery would be quick (within 2 weeks) and that they always checked the goods in the warehouse before they delivered them to make sure there were no issues for customers.
We agreed to buy, the guy went to check delivery, it turned out to be around 4 weeks, nevertheless he created an order on his ipad (which we did't see on screen), we paid for the items and were given a printout of the order form afterwards which he collected from the office.
4 weeks later we had heard nothing, so we rang and were told the goods were in stock and arranged delivery another 2 weeks later.
Delivery day arrives and so does the furniture, however, there are some issues. Firstly the wood is Ash not Oak as requested, on further inspection the order form does state Ash but we were only given that after we had paid and at no point was it mentioned that it was Ash rather than Oak. We have a photograph of the sales sheet which was on the bed, it does not mention Ash at all. I'm not sure if the sales guy actually knew it wasn't Oak or it was a genuine mistake.
Secondly, there are dents and various other bits of damage, they clearly haven't been checked in the warehouse before being delivered. We made the delivery men aware that there were issues and that we weren't happy, they took some photos on an iPhone to take back to base but said that the sales guy only worked weekends so we would need to contact him then.
Thirdly, the quality and finish of the furniture simply isn't what we expected based on our visit to the showroom.
Ideally we would prefer to return for a full refund, but where do we actually stand? There was some other Oak furniture which was second on our list, I guess we would accept that as a replacement if no other option is available.
We paid by credit card on site.
Thanks in advance for any help!
We went to a furniture showroom and explained to the sales guy that we were looking for Oak bedroom furniture. We saw a number of beds and asked for prices. The bed we bought had a printout of items in the range it belonged to, no mention of the wood. We asked about the side cabinets and were told they didn't have them in stock but they had an Oak office range in stock which was the same as the bedroom furniture so we inspected that.
The sales guy told us about the high quality of their goods, that they delivered on saturdays, that delivery would be quick (within 2 weeks) and that they always checked the goods in the warehouse before they delivered them to make sure there were no issues for customers.
We agreed to buy, the guy went to check delivery, it turned out to be around 4 weeks, nevertheless he created an order on his ipad (which we did't see on screen), we paid for the items and were given a printout of the order form afterwards which he collected from the office.
4 weeks later we had heard nothing, so we rang and were told the goods were in stock and arranged delivery another 2 weeks later.
Delivery day arrives and so does the furniture, however, there are some issues. Firstly the wood is Ash not Oak as requested, on further inspection the order form does state Ash but we were only given that after we had paid and at no point was it mentioned that it was Ash rather than Oak. We have a photograph of the sales sheet which was on the bed, it does not mention Ash at all. I'm not sure if the sales guy actually knew it wasn't Oak or it was a genuine mistake.
Secondly, there are dents and various other bits of damage, they clearly haven't been checked in the warehouse before being delivered. We made the delivery men aware that there were issues and that we weren't happy, they took some photos on an iPhone to take back to base but said that the sales guy only worked weekends so we would need to contact him then.
Thirdly, the quality and finish of the furniture simply isn't what we expected based on our visit to the showroom.
Ideally we would prefer to return for a full refund, but where do we actually stand? There was some other Oak furniture which was second on our list, I guess we would accept that as a replacement if no other option is available.
We paid by credit card on site.
Thanks in advance for any help!