I purchased a diamond ring and approximately a year later a stone had fallen out. I had no receipts but returned it to the jewellers who sent it to head office to see if anything could be done.
The response was that the store would be happy to exchange the item. i went in to select an item but decided there was nothing i wanted/liked at that time and asked for a refund.
The store said that the exchange was a gesture of good will as I had no proof of purchase and that they could not offer a refund without the proof of purchase, but if i could find something to prove the above that it shouldn't be a problem.
They refused to give me a credit note instead of keeping it as a booked in item because the store manager said she was unsure if this would affect my right to a refund because a credit note may be accepted as an exchange and close the repair note.
Am i entitled to a refund if they can offer me an exchange?
The response was that the store would be happy to exchange the item. i went in to select an item but decided there was nothing i wanted/liked at that time and asked for a refund.
The store said that the exchange was a gesture of good will as I had no proof of purchase and that they could not offer a refund without the proof of purchase, but if i could find something to prove the above that it shouldn't be a problem.
They refused to give me a credit note instead of keeping it as a booked in item because the store manager said she was unsure if this would affect my right to a refund because a credit note may be accepted as an exchange and close the repair note.
Am i entitled to a refund if they can offer me an exchange?
