can anyone tell me my rights?
i purchased a street door some 6 years ago with a ten year warranty, it has now developed a fault, i have been in touch with the seller, and they acknowledged the fault, they told us that we could have a replacement, which is fine, so we decided on another colour and different glass as the original colour shade was not available, neither was the glass. now they are telling us that we can only have the replacement door at the same colour (red) even though it is darker than what we have and can choose from only the glass they say, which are not really what we would choose, considering we paid extra for designer glass to start with. now we are being told to contact the manufacturer to find out what we can have, (these are not whom we bought the door from,) they have the door in the 4 basic colours and premium colours which are all the same price, the door colour we chose is the premium colour, which they say we cannot have as it is more costly . this is now in its ninth week since we reported the fault. do i have to accept their choice or fight for mine?
i purchased a street door some 6 years ago with a ten year warranty, it has now developed a fault, i have been in touch with the seller, and they acknowledged the fault, they told us that we could have a replacement, which is fine, so we decided on another colour and different glass as the original colour shade was not available, neither was the glass. now they are telling us that we can only have the replacement door at the same colour (red) even though it is darker than what we have and can choose from only the glass they say, which are not really what we would choose, considering we paid extra for designer glass to start with. now we are being told to contact the manufacturer to find out what we can have, (these are not whom we bought the door from,) they have the door in the 4 basic colours and premium colours which are all the same price, the door colour we chose is the premium colour, which they say we cannot have as it is more costly . this is now in its ninth week since we reported the fault. do i have to accept their choice or fight for mine?