No Picture but has sound

Hi Dan,

Unless you have an extended warranty the warranty is likely to have expired. The good news is that you are covered by the sale of goods act. It's reasonable to expect a TC to last longer than that even a budget one.

This is a link that will help you - The Sale of Goods Act Explained | Consumer Information

Just shout if you have any questions..

Tony

You just let them know that the tv has broken, and you'd like: a partial refund (to account for time in use) / a repair / a replacement
As per you're rights under Secrion 14 of the Sale of Goods Act, as the TV has not lasted a reasonable length of time.

^ or atleast that's the formal way.

The only reason youd need to go to SCC is if they ignore youre requests and fail to rectify the situation. But it won't get to that.

Adam

Let us know how you get on. If they are being difficult, which is unlikely as it is a Tesco brand if I remember rightly they might ask for an engineers report to demonstrate that the fault was not caused by misuse.

Great to hear that Dan and thanks for getting back to us... it's always great to hear consumer success stories. Many people would have just put it in the bin and bought a new one

Hi Dan,

That's correct hopefully you'll be able to get it fixed, or you might find one on ebay second hand. Good luck