I have 2 sofas which i bought from a very reputable local furniture shop and at the same time i bought a 5 year warranty. In may when i had had them 18 months i called the warranty company as the arm had start to crack and peel, they refused to repair it saying it was wear and tear, after 18 months !!! I have no small children or dogs jumping on the furniture lol. The shop also said wear and tear so i contacted the furniture ombudsman who said although they understand that i would expect the sofas to last longer its up to me to prove there is a fault !! I contacted a local leather repairer who asked me to send him pics of the damage and then got back to me saying they arent real leather they are probably bonded leather. I was sold them as leather, it also says covering - leather on the product label and i was sold a warranty for leather furniture. Does anyone know if the labelling should say that it is bonded leather im hoping it should be so i can make a claim for misrepresentation, thanks
Last edited: