Booked wrong holiday! advice please

R

RichBromley

New Member
Oct 6, 2013
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Hello,

My wife booked the wrong holiday park to the one I wanted her to book. It's a Haven/Park Holiday type place.

My question is does the distance selling regulations apply so we've got 7 days to cancel the booking?

I've read some bits online and some suggest as it's accommodation the it won't apply so we can't change it - but it's not 100% clear.

Any guidance gratefully received.
 
W

Witch consumer

Moderator
Sep 8, 2008
1,593
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Debtors retreat
No, sadly the DSR specifically excludes accommodation, not sure why tho!

6.*
*(1)**Regulations 7 to 20 shall not apply to a contract which is a “timeshare agreement” within the meaning of the Timeshare Act 1992(1) and to which that Act applies. (2)*Regulations 7 to 19(1) shall not apply to— (a)contracts for the supply of food, beverages or other goods intended for everyday consumption supplied to the consumer’s residence or to his workplace by regular roundsmen; or(b)contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.(3)*Regulations 19(2) to (8) and 20 do not apply to a contract for a “package” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992(2) which is sold or offered for sale in the territory of the Member States. (1)
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Has she booked with a different company or just a different park as they may be willing to change the location for you (possibly for a fee) :rolleyes:
 
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