Hi
I bought a new cooker a few days ago, assistant said we have that in stock will be delivered Monday.
The cooker arrived monday wrapped in cling film ,the back panneling had a few dents.
I would have overlooked this , had cooker connected and started to use oven.
The oven started silent then after 15 min made noise like a tractor for about 2 minuets, then silent for 10-15 then tractor for 2 minuets and so the cycle continued.
I suspected the shop had sent me the display model and returned to shop to indeed see that cooker was no longer on the stand.
So i was unhappy A felt like shop had taken me for a fool and B and brand new cooker needed an engineer straight away.
I told shop assistant i wanted cooker replaced not fixed, he said ok but engineer will have to look at it anyway.
I thought this was a bit odd , anyway long story short engineer turns up opens back of cooker and fixs the problem ( minor problem to be fair seems fan was makin contact with housing when oven got hot).
So oven fixed engineer heads out the door and now i am left with a fixed display model cooker.
Can anyone please tell me what my rights are here
I bought a new cooker a few days ago, assistant said we have that in stock will be delivered Monday.
The cooker arrived monday wrapped in cling film ,the back panneling had a few dents.
I would have overlooked this , had cooker connected and started to use oven.
The oven started silent then after 15 min made noise like a tractor for about 2 minuets, then silent for 10-15 then tractor for 2 minuets and so the cycle continued.
I suspected the shop had sent me the display model and returned to shop to indeed see that cooker was no longer on the stand.
So i was unhappy A felt like shop had taken me for a fool and B and brand new cooker needed an engineer straight away.
I told shop assistant i wanted cooker replaced not fixed, he said ok but engineer will have to look at it anyway.
I thought this was a bit odd , anyway long story short engineer turns up opens back of cooker and fixs the problem ( minor problem to be fair seems fan was makin contact with housing when oven got hot).
So oven fixed engineer heads out the door and now i am left with a fixed display model cooker.
Can anyone please tell me what my rights are here