Last year I bought 2 sofas from csl. When they arrived one had faulty stitching the other had a bad scaring on the leather seat. Both were reported straight away. A technicIan came around and fixed the stitching but could not do anything about the scarring. Tried to tell Mr it was surposed to be like this.
Another lot of leather was ordered and weeks later same person came back to fit onto the sofa. The wrong size had been ordered and of course it was too small. Technician told me a new sofa would be delivered.
Sofa was due in February. I have sent several emails to the company. I won t phone because the only tome I dif get through it took me 40 mins.
I had a call from customer services at end of January. The person said he had received my email of complaint and as a jesture of good will they would like to give me insurance on the sofa. I had cancelled it and got my money refunded for this. I feel if I can not get a new sofa when I pay for it what chance have u with insurance. I told customer services I would rather have the money(£195) off my sofa than insurance. He said he would get back to me. I have heard nothing since.
So one sofa is ok one still scared. No new sofa and no call from csl.
I wanted my money back(and they have sofa)so that I could go to another company and get a sofa with no scars.
Sorry post is long. What can I do now?
Another lot of leather was ordered and weeks later same person came back to fit onto the sofa. The wrong size had been ordered and of course it was too small. Technician told me a new sofa would be delivered.
Sofa was due in February. I have sent several emails to the company. I won t phone because the only tome I dif get through it took me 40 mins.
I had a call from customer services at end of January. The person said he had received my email of complaint and as a jesture of good will they would like to give me insurance on the sofa. I had cancelled it and got my money refunded for this. I feel if I can not get a new sofa when I pay for it what chance have u with insurance. I told customer services I would rather have the money(£195) off my sofa than insurance. He said he would get back to me. I have heard nothing since.
So one sofa is ok one still scared. No new sofa and no call from csl.
I wanted my money back(and they have sofa)so that I could go to another company and get a sofa with no scars.
Sorry post is long. What can I do now?