Has anyone else experienced problems with SCS aftercare? I purchased 2 leather sofas from them at a cost of £2K that were delivered at the end of May last year and by the end of June the metal workings of the recliner has caused a huge hole in upholstery - SCS aftercare have since been out 6 times to remedy the problem - the last twice being the upholstery manager as the upholsterer told me he could do nothing more as the it was a design fault. It's now worse than ever - they have strengthened the recliner area now to such a degree that it feels as if I am seated on a plank of wood and the springs 'ping' loudly every time I get up. To add insult to injury, when the aftercare team come out they wont give me a time of day until the night before, so because of the nature of my job I have to book an entire days annual leave - I have now taken 7 days annual leave including 2 of these unpaid (one more than I have been visited as I was rung on the actual morning of one appointment to be told that no one was coming)
I am now telling them that I want a exchange - am I being unreasonable?
I am now telling them that I want a exchange - am I being unreasonable?
