Hi. I'm looking for some advice really and really hope someone can help me.
We moved into a council house and had laminate flooring installed. Then two weeks later a courier, arranged by pine solutions, delivered a new piece of furniture (a sideboard). In doing so they scratched the flooring in several places, chipped the beading in one place and have chipped one area where four of the laminate boards meet.
I immediately contacted pine solutions, whilst the delivery men were here and followed their advice. The delivery man signed the delivery note confirming he had damaged the floor.
However, 2 months later we are still waiting for a resolution.
I have asked that, as it was a brand new floor, the couriers pay for the damaged flooring to be replaced. But, also that they arrange someone to take the furniture out of the room and replace it after the job was done, as the contract we had on buying the sideboard was that it included delivery of the furniture to room of choice. There is no way we can move it ourselves.
All along they have not commented on this point, except this afternoon when they have decided they are not willing to arrange furniture to be moved and say they are only paying for the flooring to be replaced out of goodwill.
I have told them I will be seeking legal advice as this is not satisfactory but wanted to check with others who aren't so close to the problem please.
Sorry it's a long post, thankyou for reading.
We moved into a council house and had laminate flooring installed. Then two weeks later a courier, arranged by pine solutions, delivered a new piece of furniture (a sideboard). In doing so they scratched the flooring in several places, chipped the beading in one place and have chipped one area where four of the laminate boards meet.
I immediately contacted pine solutions, whilst the delivery men were here and followed their advice. The delivery man signed the delivery note confirming he had damaged the floor.
However, 2 months later we are still waiting for a resolution.
I have asked that, as it was a brand new floor, the couriers pay for the damaged flooring to be replaced. But, also that they arrange someone to take the furniture out of the room and replace it after the job was done, as the contract we had on buying the sideboard was that it included delivery of the furniture to room of choice. There is no way we can move it ourselves.
All along they have not commented on this point, except this afternoon when they have decided they are not willing to arrange furniture to be moved and say they are only paying for the flooring to be replaced out of goodwill.
I have told them I will be seeking legal advice as this is not satisfactory but wanted to check with others who aren't so close to the problem please.
Sorry it's a long post, thankyou for reading.