I bought a samsung Home theatre system on September 1st 2008 from Currys and only used the dvd function a couple of times before the dvds kept freezing half way through. Unfortunatley we only noticed the problem after the 28 day return policy. I took the unit back to Currys and asked for a replacement as the system was only 10 weeks old. They wouldnt replace it and sent it away to be repaired, which took a month. I was not happy about this.
And now, 4 weeks later the bloody thing makes a grinding noise!
Took it back to the shop today and they want to get it repaired again. This will probably take another 4 weeks. I demanded a replacement but they would not entertain it. Infact the shop assistant said "its only gone wrong twice" ! she couldnt see a problem
Am I within my rights to demand a replacement as this is the second separate fault on this machine considering it is only 4 months old?
And now, 4 weeks later the bloody thing makes a grinding noise!
Took it back to the shop today and they want to get it repaired again. This will probably take another 4 weeks. I demanded a replacement but they would not entertain it. Infact the shop assistant said "its only gone wrong twice" ! she couldnt see a problem
Am I within my rights to demand a replacement as this is the second separate fault on this machine considering it is only 4 months old?
