Hi
Me again (not a good few Weeks!). My wife bought a breadmaker (over the Internet direct from the manufacturer) with a "retractable" blade. A good feature we thought as there would be no more holes in bread after baking. However the blade does not retract at all it just half folds down and just gets stuck in the bread and to get it out we have to gouge it out. In fact it is worse than our old bread maker in this respect. We therefore rejected the Bread Maker as not fit for purpose. The supplier has agreed to a refund but says we must pay the postage costs for return. I thought as we bought on line and therefore the distant selling regulations apply they could not do this. However on checking on their web site they do state "We will not pay the costs of returning an item to us". Does this exempt them or not from paying return postage costs?
Thanks
Me again (not a good few Weeks!). My wife bought a breadmaker (over the Internet direct from the manufacturer) with a "retractable" blade. A good feature we thought as there would be no more holes in bread after baking. However the blade does not retract at all it just half folds down and just gets stuck in the bread and to get it out we have to gouge it out. In fact it is worse than our old bread maker in this respect. We therefore rejected the Bread Maker as not fit for purpose. The supplier has agreed to a refund but says we must pay the postage costs for return. I thought as we bought on line and therefore the distant selling regulations apply they could not do this. However on checking on their web site they do state "We will not pay the costs of returning an item to us". Does this exempt them or not from paying return postage costs?
Thanks
