Hi, I have just had cavity wall insulation done through a scheme for my disabled husband. my hall carpet is ruined with thick mud footprints and they told me i had to have a vent in my front room where my husband sleeps downstairs because i have a coal fire. This confused me because i thought that was only needed with a gas fire?? anyway i agreed. To my horror, the hole in the wall was done from inside - the whole room had a thick blanket of orange dust. Everything was covered - bed,bedding, tv, ornaments. wheelchair, medical equipment , computer printer - everything. I contacted the director and he agreed it was unacceptable. no dust sheets were used which they are issued with. He agreed to pay for the carpets to be cleaned and was reluctant. After spending several hours cleaning/dusting, even my curtains could stand up on their own with the dust, I feel more compensation should be given. I have enough to do caring for my husband and basically cleaning the room wore me out. At the end of the day, none of it was my fault. I am goint to write them a letter, stating more should be offered but i am not sure what to write.........Any help please