Hi,
I live in the Republic of Ireland and bought a Samsung SGH-U600 slider 'phone whilst over in the UK, visiting my Daughter and new Garnd-Daughter, in January of this year. According to the specs. of the 'phone, which I have read on the Samsung website, the standby time is anything between 220 and 275 hours.
The most I have gotten out of it so far is 48 hours. I called the UK Carphone Warehouse (from where I purchased it)Customer Services and reported the problem. They said that because I lived in the ROI, the Sale of Goods Act provision doesn't apply to me and if I wanted the 'phone repaired or replaced I would have to send it back to the UK at my own cost and pay for its return also at my own cost. The CPW in Eire has been tremendously helpful and returned it to the UK at no cost to me and also paid for it to be returned to me once repaired.
I collected it from the CPW branch in Tralee (ROI) on Monday this week, charged it up Monday night and 1/2 an hour ago tonight got the "LOW Battery" warning yet again. So it's STILL not working properly.
I don't think it fair that the ROI should have to stand the cost of returning the phone once again to the UK (assuming that they will; they weren't obliged to last time but did it to be helpful to me)-this model isn't sold in the ROI, hence why I bought it whilst in the UK.
So my question is this: does the Sale of Goods Act apply to the product supplied (if someone could point me in the direct of paragraph and verse I'd be really grateful) or the person buying it? And if it applied to the product,is this protection affected by where the purchaser lives?
I live in the Republic of Ireland and bought a Samsung SGH-U600 slider 'phone whilst over in the UK, visiting my Daughter and new Garnd-Daughter, in January of this year. According to the specs. of the 'phone, which I have read on the Samsung website, the standby time is anything between 220 and 275 hours.
The most I have gotten out of it so far is 48 hours. I called the UK Carphone Warehouse (from where I purchased it)Customer Services and reported the problem. They said that because I lived in the ROI, the Sale of Goods Act provision doesn't apply to me and if I wanted the 'phone repaired or replaced I would have to send it back to the UK at my own cost and pay for its return also at my own cost. The CPW in Eire has been tremendously helpful and returned it to the UK at no cost to me and also paid for it to be returned to me once repaired.
I collected it from the CPW branch in Tralee (ROI) on Monday this week, charged it up Monday night and 1/2 an hour ago tonight got the "LOW Battery" warning yet again. So it's STILL not working properly.
I don't think it fair that the ROI should have to stand the cost of returning the phone once again to the UK (assuming that they will; they weren't obliged to last time but did it to be helpful to me)-this model isn't sold in the ROI, hence why I bought it whilst in the UK.
So my question is this: does the Sale of Goods Act apply to the product supplied (if someone could point me in the direct of paragraph and verse I'd be really grateful) or the person buying it? And if it applied to the product,is this protection affected by where the purchaser lives?
