I had a recent booking at a Spa that they canceled, without informing me!
We arrived on the day, and was informed that the Spa was shut*
As the booking was confirmed in writing, surely I have some rights to compensation? Travel costs at least?
So far they've offered me a complimentary pass - but to use it, I'd still have to pay for treatments, travel & food.
*the spa was shut due to fire damage - however the fire had occurred 6 weeks before and I was informed the works were going to be completed by this date.
Can anyone advise me of my rights? I've got nowhere so far, I've already complained in writing.
We arrived on the day, and was informed that the Spa was shut*
As the booking was confirmed in writing, surely I have some rights to compensation? Travel costs at least?
So far they've offered me a complimentary pass - but to use it, I'd still have to pay for treatments, travel & food.
*the spa was shut due to fire damage - however the fire had occurred 6 weeks before and I was informed the works were going to be completed by this date.
Can anyone advise me of my rights? I've got nowhere so far, I've already complained in writing.
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