A few weeks ago, we investigated a company called Two Left Feet. Watchdog first looked at the company two years ago. Since then things hadn't improved. Over the last few months the programme has received complaints almost every day, all telling similar stories about late or non-existent deliveries, a lack of customer service and difficulty in getting money back when orders were cancelled.
Watchdog sent Richard Farleigh, a former Dragon from Dragon's Den, to talk to the company to see what had happened and what could be done. During the meeting, Two Left Feet's managing director Richard Bone apologised and claimed the company had reached a cross roads and would improve in the future.
Stopped trading
Sadly, it seems that it was too little, too late as Two Left Feet have stopped trading. The company's website now states that Two Left Feet have been forced into administration by the Royal Bank of Scotland.
The company also tries to blame Watchdog for its troubles, although the programme can hardly be blamed for the hundreds of people that were left waiting for their goods or refunds. Richard Bone, the managing director, does appear to acknowledge his own failings and apologises for any distress caused.
Although the company has not officially entered administration, for customers the news is very serious. Those paying with credit cards and spending over £100 should be able to recover the money from their credit card. However, those paying by cash or debit cards may not be protected. As soon as the situation becomes clear, Watchdog will have information on what customers can do.
Read the original report posted on Monday 2 March.
Two Left Feet - stopped trading
Watchdog sent Richard Farleigh, a former Dragon from Dragon's Den, to talk to the company to see what had happened and what could be done. During the meeting, Two Left Feet's managing director Richard Bone apologised and claimed the company had reached a cross roads and would improve in the future.
Stopped trading
Sadly, it seems that it was too little, too late as Two Left Feet have stopped trading. The company's website now states that Two Left Feet have been forced into administration by the Royal Bank of Scotland.
The company also tries to blame Watchdog for its troubles, although the programme can hardly be blamed for the hundreds of people that were left waiting for their goods or refunds. Richard Bone, the managing director, does appear to acknowledge his own failings and apologises for any distress caused.
Although the company has not officially entered administration, for customers the news is very serious. Those paying with credit cards and spending over £100 should be able to recover the money from their credit card. However, those paying by cash or debit cards may not be protected. As soon as the situation becomes clear, Watchdog will have information on what customers can do.
Read the original report posted on Monday 2 March.
Two Left Feet - stopped trading