Hello,
Can anyone advise me on my situation please.
My other half bought me an engagement ring in May 06 that had 2 diamonds in it. The jewellers included the 10 year diamond guarantee in case of any manufacturing defects etc.
All was going well until a couple of weeks ago when I noticed that about 1/3 of one of the diamonds was missing.
Now - I don't have a manual job, I do as little in the way of housework as I possibly can and I don't have a box full of diamonds that I spend the day running my fingers through so I can only imagine that the diamond had a crack in it when the ring was bought. To be honest I have no idea how long it has been chipped for because it is not really obvious unless you look closely.
I took the ring back to the shop for "assessment" under the guarantee and after 2 weeks they came back saying that it was down to "wear and tear" and so not covered by the guarantee.... hmm...now I may not have been the best student in the world but even I know that diamond is the hardest natural substance known to man and to hit my ring against something (i.e. another diamond) hard enough to lose a big chunk of it would have meant that I quite likely broke a couple of fingers..... I didn't...
So anyway, the shop is adamant that they won't do anything but are willing to replace it (with another cracked diamond??) for the princely sum of £155 which is more than half of the original purchase price....
Can anyone advise on my rights/acts to quote etc before I start a letter war with the jewellers in question please.
All help gratefully received!!
Tina
Can anyone advise me on my situation please.
My other half bought me an engagement ring in May 06 that had 2 diamonds in it. The jewellers included the 10 year diamond guarantee in case of any manufacturing defects etc.
All was going well until a couple of weeks ago when I noticed that about 1/3 of one of the diamonds was missing.
Now - I don't have a manual job, I do as little in the way of housework as I possibly can and I don't have a box full of diamonds that I spend the day running my fingers through so I can only imagine that the diamond had a crack in it when the ring was bought. To be honest I have no idea how long it has been chipped for because it is not really obvious unless you look closely.
I took the ring back to the shop for "assessment" under the guarantee and after 2 weeks they came back saying that it was down to "wear and tear" and so not covered by the guarantee.... hmm...now I may not have been the best student in the world but even I know that diamond is the hardest natural substance known to man and to hit my ring against something (i.e. another diamond) hard enough to lose a big chunk of it would have meant that I quite likely broke a couple of fingers..... I didn't...
So anyway, the shop is adamant that they won't do anything but are willing to replace it (with another cracked diamond??) for the princely sum of £155 which is more than half of the original purchase price....
Can anyone advise on my rights/acts to quote etc before I start a letter war with the jewellers in question please.
All help gratefully received!!
Tina
