Hi,
I hope you can advise.
Last week I visited a Volkswagen car dealership and bought a new Mark5 Golf. The car had been advertised online as "£15,500 saving £3,500". Unfortunately my partner was ill when we bought the car so we didn't even negotiate and did not pay much attention to the detail as we were happy that the price paid was the advertised £15,500. However, after looking more closely at the receipt there is a deduction of only £2,500 which seemed odd. We queried this with the dealership over the phone and when the salesman checked, (ie it was not obvious to him) it transpires that the saving was comparing the £15,500 with the equivalent Mark6 Golf price even though the Mark5 list price had obviously not been increased. To my mind these are different products marketed elsewhere at different prices. Am I justified in feeling misled and if so what can do about it? The dealership is still offering apparently large discounts online on new Golfs but I am not sure of forum rules so will not post the site or dealership unless requested.
Thanks
I hope you can advise.
Last week I visited a Volkswagen car dealership and bought a new Mark5 Golf. The car had been advertised online as "£15,500 saving £3,500". Unfortunately my partner was ill when we bought the car so we didn't even negotiate and did not pay much attention to the detail as we were happy that the price paid was the advertised £15,500. However, after looking more closely at the receipt there is a deduction of only £2,500 which seemed odd. We queried this with the dealership over the phone and when the salesman checked, (ie it was not obvious to him) it transpires that the saving was comparing the £15,500 with the equivalent Mark6 Golf price even though the Mark5 list price had obviously not been increased. To my mind these are different products marketed elsewhere at different prices. Am I justified in feeling misled and if so what can do about it? The dealership is still offering apparently large discounts online on new Golfs but I am not sure of forum rules so will not post the site or dealership unless requested.
Thanks
