Just wanted to report something I felt was good service for once...
I recently bought a new monitor for my PC. A Samsung 24 inch monitor. It is lovely and the clarity is excellent. However barely a month after getting it, I have a red line of dead pixels running from top to the bottom of the screen. It doesn't make the computer work any less, but it is a fault and somewhat annoying.
I called the people I bought it from and spoke to a chap who said I had two options. Either his company could come and collect it free of charge and get a replacement for me sorted (but it would take 3-5 days turnaround). I said that was unacceptable as I need the monitor for work as I work from home. So he said that the other option was to contact Samsung direct and they would arrange for an "on site" repair or replacement if the fault cannot be fixed and that way I could still use the PC up until the monitor was fixed or replaced.
I called Samsung and explained the problem. They took my details and have said that a brand new Monitor will be delivered to me as replacement shortly (within a week), they will call me within 3-5 days to arrange delivery and I do not need to give them anything back other than the faulty monitor. So all my cables etc can stay and don't need packing up. They will pick up the faulty monitor at the same time as delivering the replacement.
So after initially being a bit miffed that the company I bought it from couldn't sort it in any less than 3-5 days and would leave me without a monitor, I am now able to work until it is replaced and literally when they turn up with the replacement. I can unplug the faulty one there and then and give it to them.
I was quite pleased at that, so well done Samsung!
Now, here's just hoping it all goes to plan!
I recently bought a new monitor for my PC. A Samsung 24 inch monitor. It is lovely and the clarity is excellent. However barely a month after getting it, I have a red line of dead pixels running from top to the bottom of the screen. It doesn't make the computer work any less, but it is a fault and somewhat annoying.
I called the people I bought it from and spoke to a chap who said I had two options. Either his company could come and collect it free of charge and get a replacement for me sorted (but it would take 3-5 days turnaround). I said that was unacceptable as I need the monitor for work as I work from home. So he said that the other option was to contact Samsung direct and they would arrange for an "on site" repair or replacement if the fault cannot be fixed and that way I could still use the PC up until the monitor was fixed or replaced.
I called Samsung and explained the problem. They took my details and have said that a brand new Monitor will be delivered to me as replacement shortly (within a week), they will call me within 3-5 days to arrange delivery and I do not need to give them anything back other than the faulty monitor. So all my cables etc can stay and don't need packing up. They will pick up the faulty monitor at the same time as delivering the replacement.
So after initially being a bit miffed that the company I bought it from couldn't sort it in any less than 3-5 days and would leave me without a monitor, I am now able to work until it is replaced and literally when they turn up with the replacement. I can unplug the faulty one there and then and give it to them.
I was quite pleased at that, so well done Samsung!
Now, here's just hoping it all goes to plan!
