As a long standing customer of Orange, I recently upgraded my phone via a high street shop as my existing contract was coming to an end. I signed up for another 18 months and as I had been shown (and played with) the new phone, I waived my rights to the cooling off period.
However, over the next copule of weeks I noticed some serious faults with the phone (touch screen freezing, not allowing incoming/outgoing calls or texts even though there was full signal etc).
I researched this extensively online and these problems are very very common amongst users of this phone - they are well documented faults. When I rang the shop, they said they could ony replace the phone with an identical one as this was now policy within their T&Cs of the contract I had signed. I understand that this policy was changed at the end of 2008, as previously I had been able to swap phone models when one went wrong.
I do not want an identical phone as many people in the forums are continuing to have the very same problems with their identical replacement phones.
As these faults are well documented with that particular model, am I within my rights to demand a different model?
I do not want to be stuck with faulty handsets for the next 18 months!! I am just within 28 days of 'purchase' (date of new contract if that makes a difference.
Thank you for your prompt assistance
However, over the next copule of weeks I noticed some serious faults with the phone (touch screen freezing, not allowing incoming/outgoing calls or texts even though there was full signal etc).
I researched this extensively online and these problems are very very common amongst users of this phone - they are well documented faults. When I rang the shop, they said they could ony replace the phone with an identical one as this was now policy within their T&Cs of the contract I had signed. I understand that this policy was changed at the end of 2008, as previously I had been able to swap phone models when one went wrong.
I do not want an identical phone as many people in the forums are continuing to have the very same problems with their identical replacement phones.
As these faults are well documented with that particular model, am I within my rights to demand a different model?
I do not want to be stuck with faulty handsets for the next 18 months!! I am just within 28 days of 'purchase' (date of new contract if that makes a difference.
Thank you for your prompt assistance
