Despite studying the DSR for weeks now, a few things still leave me baffled. I'm hoping you consumer boffins will be able to assist.
Firstly if it becomes necessary to make a return, am i required to invoke the DSR (i.e. 'I wish to cancel under DSR'), or does my written request for a refund carry the weight of DSR regardless.
Secondly with reference to paragraph 3.24 "Can I offer a longer cancellation period under my own contract terms?", the DSR states "Yes. If you do, you need only inform consumers about the longer period you are offering."
Now if a retailer offers a more generous returns policy on their T&C (e.g. 15 days), can this be taken to mean an extension of DSR?
Many thanks
Firstly if it becomes necessary to make a return, am i required to invoke the DSR (i.e. 'I wish to cancel under DSR'), or does my written request for a refund carry the weight of DSR regardless.
Secondly with reference to paragraph 3.24 "Can I offer a longer cancellation period under my own contract terms?", the DSR states "Yes. If you do, you need only inform consumers about the longer period you are offering."
Now if a retailer offers a more generous returns policy on their T&C (e.g. 15 days), can this be taken to mean an extension of DSR?
Many thanks