hi hoping you can help me with this:
I today used a link for Lovefilm which stated it was a free months trial then 2 months for the price of one, so i just signed up about 5 minutes ago and when it completed it told me I would be charged today for the account!!!!! I re-read this and it states 1 months FREE trial!! I just phoned them and told them I want to CANCEL the account but they say the money had already been taken and they will not refund me!!!!!!! Can they do this when i signed up under the impression i was getting a free trial first and called to cancel less than 5 minutes later because of this?!! Surely they cannot refuse to refund me within the same hour?!! I would never have signed up if It didn't say free trial first because I haven't got enough money to cover it this month! I have taken a screen print of the link from them which states it is a free trial then the 2 for 1 afterwards! Can anyone help pls?!!
I today used a link for Lovefilm which stated it was a free months trial then 2 months for the price of one, so i just signed up about 5 minutes ago and when it completed it told me I would be charged today for the account!!!!! I re-read this and it states 1 months FREE trial!! I just phoned them and told them I want to CANCEL the account but they say the money had already been taken and they will not refund me!!!!!!! Can they do this when i signed up under the impression i was getting a free trial first and called to cancel less than 5 minutes later because of this?!! Surely they cannot refuse to refund me within the same hour?!! I would never have signed up if It didn't say free trial first because I haven't got enough money to cover it this month! I have taken a screen print of the link from them which states it is a free trial then the 2 for 1 afterwards! Can anyone help pls?!!