Brand new car - unresolved problem.

Hi all, I wish to know where I stand with my issue

I bought a brand new car in March, and have had an excessive wind noise from new on the drivers door.
Intitially I took it back and a technician had a preliminary look, and determined it needed further investigation.
I booked it in for the earliest date they had a courtesy car, (2 weeks along) and after they said it was seen to, I went out with the tech in the car in both driver and passenger positions.

I mentioned that the problem had not been solved, it was still clearly noticeably more wind noise on the drivers side.

So they booked it in to the bodyshop, to realign the door which the tech and I thought was not quite right, I hoped this would cure the issue.
3 weeks wait until they have a courtesy car free, so I wait and take it in on the date given.

I picked up the car when it is returned from the body shop.
on driving the car home, the noise is still present although the door alignment is spot on.
The notes from the body shop said they had also replaced a door trim kit, (whatever that is).

So now I have been back to the dealers a total of 3 times, and each time the problem has not been resolved, the actual people I have dealt with at the dealers have been very helpfull and polite, but I still have a problem unfixed.

Here is were I need your expert help, in deciding what my next step is.

I was thinking I should ask them to replace all the door seals on the drivers side as this has not been done yet, and to my non technical mind, would be logically what I would think to do.

But is this the best course of action, and what can I legally be entitled to if it is not cured on the next attempt ?

I am happy with the car in all other respects, but this is getting frustrating

Well it looks like I have a fight on my hands
Still unable to resolve the problem, and being told "thats how it is" I refused to accept this and contacted the manufacturers customer service dept.
They said that the garage will contact the head technicians, and get them out for a site visit to look over my car.
That was 3 weeks ago and still no date for the head techs has been given despite 2 prompting calls from me.
I feel its been too long unresolved, and I think its time I stepped up the action, what is the best action I can take now ?

I pursued it back to the finance company, still no luck.
They say its how it is, not a fault and wont do anything.
Without resorting to expensive legal action (not an option finacially with a new baby on the way) There is not a lot more I can do
This time they win, but they won't ever get my custom again for sure.

Well, I havent given up, I still am pursuing the matter
Mine was on an HP agreement, what difference does that make, or didn't the consumer direct people enlighten you ?
TBH I have half a mind to withold payments until the matter is resolved to my satisfaction !
Good luck with your issue, keep us updated

Yeah still using the car, its drivable if annoyingly noisy for a new car.
Despite the allegedly consumer protection we have, seems the 2 biggest expenses in most peoples lives, cars and houses, are still a nightmare to get any actual protection.
recessionn should have lasted longer, perhaps then the car industry would have woken up and smelt the coffee !

I have been pestering the finance company, and yesterday recieved a letter with a form to fill in.
Only thing is they want me to supply a repair history, presumably I can obtain that fron the dealers ?
And they also want an engineers report, how much is that likely to cost me, and where would I get in touch with a sutable engineer ?

Its stated falure to supply all they ask will result in them closing the file, and I have 21 days to reply. Considering I will have to be out of pocket for the engineer's fee, is that legally enforcable ?

Yes, finance was through the dealer.
I was thinking of contacting the AA or similar for an engineers report ?

Not sure its progressing .... I have a feeling they were hoping the demands would put me off !