Hello everyone.
2 months ago I bought a pushchair but within 2 weeks it developed a fault. i contacted kiddicare who arranged for it to be returned and inspected. A week later and they returned after "repairing" it (supergluing it).
A few days later and it broke again so i contacted Kiddicare who arranged for the manufacturer, Cosatto to ring us. Cosatto called and arranged for collection. 2 weeks later they returned the pushchair with the same superglue repair.
Surprise surprise it broke again with in a week and after going through kiddicare's rigoramole of contacting them with a picture and sending and receiving e-mails with yet another photo over several days they eventually collected it. i told them I would not be happy with a repair but either a replacement or refund will do.
I received an email with a code for the price of the pushchair. I contacted them back and they replied with
"Sorry as advised buy the service manager an as you are over the 28 days refund policy you have been issued with a promotion code to goods to the value of,which has been sent to you so you can go on line and purchased other items to the value of the code."
The puschair is now £25 more expensive on their website so I went out to mothecare and bought one but how do I get my money back?
Thanks in advance
Muttley
2 months ago I bought a pushchair but within 2 weeks it developed a fault. i contacted kiddicare who arranged for it to be returned and inspected. A week later and they returned after "repairing" it (supergluing it).
A few days later and it broke again so i contacted Kiddicare who arranged for the manufacturer, Cosatto to ring us. Cosatto called and arranged for collection. 2 weeks later they returned the pushchair with the same superglue repair.
Surprise surprise it broke again with in a week and after going through kiddicare's rigoramole of contacting them with a picture and sending and receiving e-mails with yet another photo over several days they eventually collected it. i told them I would not be happy with a repair but either a replacement or refund will do.
I received an email with a code for the price of the pushchair. I contacted them back and they replied with
"Sorry as advised buy the service manager an as you are over the 28 days refund policy you have been issued with a promotion code to goods to the value of,which has been sent to you so you can go on line and purchased other items to the value of the code."
The puschair is now £25 more expensive on their website so I went out to mothecare and bought one but how do I get my money back?
Thanks in advance
Muttley
