Just helping my elderly (86) mum sort things after dad's death. Most of it has been simple but Nationwide BS get nil points. I took mum to get the savings put from joint into just her name - easy and straightforward, a member of staff witnessed her signing her book. A month later and because of the absolutely rubbish interest rates, I took her to close the account. She had an expired passport as her only available photographic ID. The same member of staff, who said she remembered mum, quibbled that the passport had expired, and then insisted that the signature she put on it (in 1986) was different from the one in her book. Now, if they had asked for ID when she signed it, they might have had a point. I asked them to tell me what specific photographic ID they expected an 86 year old to provide and what we could do if according to their personal judgement the signatures were different. Of course we couldn't see the book signature, as its UV visible only, but I asked mum later to sign a piece of paper and the difference between now and 1986 was negligible.
What was their game apart from upsetting a frail and vulnerable lady? Grrrr!!
What was their game apart from upsetting a frail and vulnerable lady? Grrrr!!
