Apologies if this has been covered earlier, new to this site & cannot locate the information im looking for.
Booked flights with company, company ceased to trade.
All documentation etc was sent to the charge back section & my charge back was approved & credited to my account.(2weeks ago)
Then last week, i checked my balance & the charge back was removed from my account.
I rang & the said the company which ceased trading disputed the charge back & there is nothing more the can do, as you can only apply for a charge back once on the same purchases, so the informed me to contact the Aviation Authority to seek a refund.
I contacted the company that ceased trading & the informed me no dispute to the charge back was made by the company.
What am i meant to do:
Aviation authority do not refund purchases made by credit cards.
I faxed them a letter stated i was entitled to my refund under section 75 and i want it refunded immediately or else i was going to complain to the consumer ombudsman or seek legal advise.
Really guys im at a lost as to what to do next?? The flights were over £3000,
I would really appreciate any help or advice...
Booked flights with company, company ceased to trade.
All documentation etc was sent to the charge back section & my charge back was approved & credited to my account.(2weeks ago)
Then last week, i checked my balance & the charge back was removed from my account.
I rang & the said the company which ceased trading disputed the charge back & there is nothing more the can do, as you can only apply for a charge back once on the same purchases, so the informed me to contact the Aviation Authority to seek a refund.
I contacted the company that ceased trading & the informed me no dispute to the charge back was made by the company.
What am i meant to do:
Aviation authority do not refund purchases made by credit cards.
I faxed them a letter stated i was entitled to my refund under section 75 and i want it refunded immediately or else i was going to complain to the consumer ombudsman or seek legal advise.
Really guys im at a lost as to what to do next?? The flights were over £3000,
I would really appreciate any help or advice...