I bought a new Dell XPS laptop in February 2008, costing me around £650.
In October, the motherboard blew up, and they came and replaced the part.
On Monday, the motherboard blew up again. I rang Dell, and they told me the part was only under warranty for 3 months, and that as my year warranty had expired, I would have to pay £350 to have my laptop repaired.
Is this acceptable? Should the new part not have a longer warranty than 3 months? The repair man told me that the motherboard blowing was a known fault caused by the video card.
Thanks,
Katie
In October, the motherboard blew up, and they came and replaced the part.
On Monday, the motherboard blew up again. I rang Dell, and they told me the part was only under warranty for 3 months, and that as my year warranty had expired, I would have to pay £350 to have my laptop repaired.
Is this acceptable? Should the new part not have a longer warranty than 3 months? The repair man told me that the motherboard blowing was a known fault caused by the video card.
Thanks,
Katie