We had new carpet laid about a year ago, the same throughout the entire house. I recently noticed a fault in carpet and had the Retailer out to check it. They confirmed it was a fault with the carpet and that they would contact the manufacturers. The manufactuers sent someone out who also confirmed it was a fault with the carpet. As we have the same carpet throughout the whole house (all laid at the same time, off the same roll) we have asked for replacement carpet throughout. However they dont make this carpet anymore and the retailer has given us two options:
1) Have a different carpet, which is supposedly twice as good quality laid in just the lounge (which is the room which has the defect) - obviously we dont want this as the whole idea was we have the same carpet throughout the house
or
2) accept a credit note for what we paid for the carpet in the knowledge that due to increase in prices we would not be able to have the whole house carpeted for this amount now and would therefore have to pay the difference.
I want to know exactly where we stand with this, granted it has taken a year to spot but it is only visable in certain light at a certain time of day and now we know it is there your eye is drawn to it everyimte you walk in. Seeing as both the manufacturer and retailer have admitted its is a fault with the roll, can we insist they recarpet the entire house?
Any advice would be much appreciated.
1) Have a different carpet, which is supposedly twice as good quality laid in just the lounge (which is the room which has the defect) - obviously we dont want this as the whole idea was we have the same carpet throughout the house
or
2) accept a credit note for what we paid for the carpet in the knowledge that due to increase in prices we would not be able to have the whole house carpeted for this amount now and would therefore have to pay the difference.
I want to know exactly where we stand with this, granted it has taken a year to spot but it is only visable in certain light at a certain time of day and now we know it is there your eye is drawn to it everyimte you walk in. Seeing as both the manufacturer and retailer have admitted its is a fault with the roll, can we insist they recarpet the entire house?
Any advice would be much appreciated.