my rights

can anybody help..i am having a battle with orange at the moment..i got a new phone last week and it is faulty..the store will change the phone but i dont trust it anymore and wish for another phone..can i request another or do i have to accept the same type of phone..thanks john

thanks for your reply,i took the phone back yesterday after making a few calls..the biggest problem i had was that they did not want to cancel my upgrade and go back to my old phone..not company policy but was told by orange itself it is their company policy..the best advice i can give is dont use an orange store go online..