Through facebook I heard that a friend had a faulty DVD player. She was bemoaning the fact that it was 'just outside' of its one year warranty.
After a few messages, I informed her that I believed that due to the amount she paid for it she should definitely go back to the store and quote the Sales of Goods Act and EU law to get it sorted.
Whilst trying to find her a phone number for head office in case she had issues whilst in store I read their help guide for buying from their site and couldn't believe the unfair terms they listed (Help Page) that contravene the Distance Selling Regulations. For example:
Charging a restocking fee
Deducting original delivery charges from your refund
The only thing they seem to get right is that the 7 day period begins once you have received your goods!
Further digging in their T&Cs:
In order for TJ Hughes to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it is deemed to be faulty or unfit for the intended purpose. If the cost of returning your faulty item is in excess of £7.50 please contact us and we will arrange a free collection as we cannot offer a postage refund above this amount.
Am I reading this right? If your product is faulty and delivery costs more than £7.50 they won't refund this to you?
For our Customers safety we do not accept returned cosmetics, fragrance, mattresses, mattress toppers, duvets, pillows, earrings, piercing jewellery or swimwear/underwear unless faulty, not as described or unfit for intended purpose.
In the case of pillows, duvets etc. and these are unopened surely the Distance Selling Regulations would still apply?
The above terms and conditions are not intended to replace or compromise your statutory rights.
Hm... are you sure?
Because I'm a saddo, and this annoys me, I have sent them an email asking them to clarify. I have also stated that I will not buy from them until they reply to my satisfaction, and I recommend that no one on here does - it probably won't be worth the hassle if something does go wrong.
After a few messages, I informed her that I believed that due to the amount she paid for it she should definitely go back to the store and quote the Sales of Goods Act and EU law to get it sorted.
Whilst trying to find her a phone number for head office in case she had issues whilst in store I read their help guide for buying from their site and couldn't believe the unfair terms they listed (Help Page) that contravene the Distance Selling Regulations. For example:
Charging a restocking fee
Deducting original delivery charges from your refund
The only thing they seem to get right is that the 7 day period begins once you have received your goods!
Further digging in their T&Cs:
In order for TJ Hughes to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it is deemed to be faulty or unfit for the intended purpose. If the cost of returning your faulty item is in excess of £7.50 please contact us and we will arrange a free collection as we cannot offer a postage refund above this amount.
Am I reading this right? If your product is faulty and delivery costs more than £7.50 they won't refund this to you?
For our Customers safety we do not accept returned cosmetics, fragrance, mattresses, mattress toppers, duvets, pillows, earrings, piercing jewellery or swimwear/underwear unless faulty, not as described or unfit for intended purpose.
In the case of pillows, duvets etc. and these are unopened surely the Distance Selling Regulations would still apply?
The above terms and conditions are not intended to replace or compromise your statutory rights.
Hm... are you sure?
Because I'm a saddo, and this annoys me, I have sent them an email asking them to clarify. I have also stated that I will not buy from them until they reply to my satisfaction, and I recommend that no one on here does - it probably won't be worth the hassle if something does go wrong.
