hi
looking for advice, bought a phone on payg with phones 4 u i had only had it for six weeks when it wouldnt charge so took it back to the shop and they sent it for repair. it came back after two weeks when i got it home i unwrapped it and found it had a burn mark on the top and would not slide up and down properly. took it back to the shop and explained this to them and asked if i could have a replacement with same phone or one similar upon which they refused and said they would send it off for repair again. as there policy is the phone being faulty within the first 28 days for a refund or replacement. i am not happy with this and would mean i am without a phone for another two weeks, can anyone please tell me where i stand with this as i am willing to take this to the small claims court if need be as they wont seem to budge.
looking for advice, bought a phone on payg with phones 4 u i had only had it for six weeks when it wouldnt charge so took it back to the shop and they sent it for repair. it came back after two weeks when i got it home i unwrapped it and found it had a burn mark on the top and would not slide up and down properly. took it back to the shop and explained this to them and asked if i could have a replacement with same phone or one similar upon which they refused and said they would send it off for repair again. as there policy is the phone being faulty within the first 28 days for a refund or replacement. i am not happy with this and would mean i am without a phone for another two weeks, can anyone please tell me where i stand with this as i am willing to take this to the small claims court if need be as they wont seem to budge.
