Hi
I have a Sony LCD television that has developed a blurry screen after 17months. I contacted Sony who informed me that this is now out of warranty and put me in touch with their authorized repairer. The repairer has quoted £1115.50 stating it needs a new screen, the original cost of the television was £2200
I contacted Sony directly informing them of the situation and to their credit they have offered 50% to a maximum of £600, towards the repair. Unfortuantely I still don't believe this is good enough as it doesn't even cover the cost of parts, which are £895
I purchased the TV via my credit card over the internet from a retailer I found via a search engine.
I just wondered what my next best course of action might be. Should I contact the retailer or should I respond to Sony? Do I have any rights? I believe I do as a high end TV such as this should last considerably longer than 17 months. I feel that the retailer would not give this much attention as it appears to be a small shop which is why I wrote to Sony directly.
Thanks in advance
I have a Sony LCD television that has developed a blurry screen after 17months. I contacted Sony who informed me that this is now out of warranty and put me in touch with their authorized repairer. The repairer has quoted £1115.50 stating it needs a new screen, the original cost of the television was £2200
I contacted Sony directly informing them of the situation and to their credit they have offered 50% to a maximum of £600, towards the repair. Unfortuantely I still don't believe this is good enough as it doesn't even cover the cost of parts, which are £895
I purchased the TV via my credit card over the internet from a retailer I found via a search engine.
I just wondered what my next best course of action might be. Should I contact the retailer or should I respond to Sony? Do I have any rights? I believe I do as a high end TV such as this should last considerably longer than 17 months. I feel that the retailer would not give this much attention as it appears to be a small shop which is why I wrote to Sony directly.
Thanks in advance
